Anticipating a pandemic-driven surge in demand in Ontario, a healthcare services industry client turned to Robertson to help grow its frontline patient-facing resources in a tight, 60-day timeframe. Working alongside the client’s specialists, Robertson created a program to capture specialized job knowledge, standardize and streamline the recruitment process, go live in the field, and provide real-time reporting — all in just two weeks.

As the demand surged mid-assignment, the client twice increased its overall requirement, almost doubling the initial requisition to more than 250 positions, while also adding a third location in Saskatchewan.

Working together, Robertson slashed the client’s expected time-to-hire by more than 50 per cent, halved the cost of vacancy, and reduced the cost of hiring by more than 60 per cent. With support from Robertson, our client also enhanced its recruiting processes and now attracts and retains better candidates. More importantly, our client exceeded its own customers’ expectations on response time, quality, and cost in a period of unprecedented challenge.