{"id":5251,"date":"2026-09-24T10:42:50","date_gmt":"2026-09-24T14:42:50","guid":{"rendered":"https:\/\/robertsonandcompany.com\/?p=5251"},"modified":"2026-09-24T10:42:51","modified_gmt":"2026-09-24T14:42:51","slug":"the-candidate-verdict-on-ai-in-hiring","status":"publish","type":"post","link":"https:\/\/robertsonandcompany.com\/fr-ca\/the-candidate-verdict-on-ai-in-hiring\/","title":{"rendered":"The Candidate Verdict on AI in Hiring"},"content":{"rendered":"<p><i><span data-contrast=\"none\">Why the candidate experience \u2014 not the algorithm \u2014 decides whether AI recruitment wins or loses you talent<\/span><\/i><span data-ccp-props=\"{\"335559739\":260}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Based on Robertson &#038; Company candidate survey data \u00b7 October 2025 \u2013 September 11, 2026<\/span><span data-ccp-props=\"{\"335559738\":260}\"> <\/span><\/p>\n<h4><b><span data-contrast=\"none\">Executive summary<\/span><\/b><span data-ccp-props=\"{\"335559738\":320,\"335559739\":120}\"> <\/span><\/h4>\n<p><span data-contrast=\"none\">Artificial intelligence is now embedded in how candidates are screened, matched, and interviewed. The strategic question for HR and Talent Acquisition leaders is no longer <\/span><i><span data-contrast=\"none\">whether<\/span><\/i><span data-contrast=\"none\"> to use it, but whether candidates will accept it. Our survey data delivers an uncomfortable but useful verdict: candidates are not broadly skeptical of AI \u2014 they are <\/span><b><span data-contrast=\"none\">sharply divided<\/span><\/b><span data-contrast=\"none\">, and what divides them is almost entirely within recruiters\u2019 control.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Candidates are split down the middle. Roughly<\/span><b><span data-contrast=\"none\"> 60% of candidates would willingly take an AI interview<\/span><\/b><span data-contrast=\"none\"> \u2014 but only on two conditions: that it is disclosed in advance, and that they are told what is in it for them. On the second condition many recruiters and employers are falling short. <\/span><b><span data-contrast=\"none\">Only 60% <\/span><\/b><span data-contrast=\"none\">of candidates who completed an AI interview felt its benefits were ever explained to them, and that measure remains the weakest point of the AI experience. It is also the simplest, inexpensive action to take. In this data, whether the benefits were explained tracks almost one-to-one with whether the experience was positive.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Crucially, where candidates turned against the recruitment process, the data shows the villain is rarely the AI itself. It is <\/span><b><span data-contrast=\"none\">silence<\/span><\/b><span data-contrast=\"none\"> \u2014 no follow-up, contradictory automated messages, and the sense of being processed rather than considered. The data puts numbers to this: candidates rate the people they meet highly, but <\/span><b><span data-contrast=\"none\">closing the loop is the single lowest-scoring question in the entire survey<\/span><\/b><span data-contrast=\"none\">, and timely communication is the strongest driver of whether a candidate will recommend the employer at all. AI did not create these failures, but at scale it can amplify them. Handled well, the same technology measurably lifts employer brand; handled carelessly, it erodes the willingness of good people to recommend employers, reapply, or say yes.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<h4><b>Key Take-Aways<\/b><\/h4>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{\"335551500\":2060267,\"335552541\":1,\"335559685\":340,\"335559991\":200,\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\u2022\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Treat candidate experience as the deciding variable in AI hiring ROI \u2014 not a soft add-on.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":90,\"335559740\":268}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{\"335551500\":2060267,\"335552541\":1,\"335559685\":340,\"335559991\":200,\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\u2022\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Close the \u201cwhat\u2019s in it for me\u201d gap first; it is the highest-return, lowest-cost fix.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":90,\"335559740\":268}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{\"335551500\":2060267,\"335552541\":1,\"335559685\":340,\"335559991\":200,\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\u2022\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Keep a human visibly in the loop \u2014 especially at rejection and follow-up, where employer reputation is made or lost.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":90,\"335559740\":268}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{\"335551500\":2060267,\"335552541\":1,\"335559685\":340,\"335559991\":200,\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\u2022\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Measure candidate sentiment continuously and tie it to brand and conversion metrics leadership already tracks.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":90,\"335559740\":268}\"> <\/span><\/li>\n<\/ul>\n<h4><span data-ccp-props=\"{\"335559738\":60,\"335559739\":60,\"335572079\":6,\"335572080\":0,\"335572081\":14471881,\"469789806\":\"single\"}\"> <\/span><b><span data-contrast=\"none\">The Numbers that Matter<\/span><\/b><\/h4>\n<table style=\"width: 100%; border-collapse: collapse; font-family: inherit; margin: 1.5em 0;\">\n<thead>\n<tr style=\"background-color: #1b2a4a;\">\n<th style=\"text-align: left; padding: 12px 16px; color: #ffffff; font-weight: bold; border: 1px solid #1B2A4A;\">Candidate measure<\/th>\n<th style=\"text-align: left; padding: 12px 16px; color: #ffffff; font-weight: bold; border: 1px solid #1B2A4A; white-space: nowrap;\">Result<\/th>\n<th style=\"text-align: left; padding: 12px 16px; color: #ffffff; font-weight: bold; border: 1px solid #1B2A4A;\">What it tells us<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background-color: #edf1f7;\">\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8;\">Would take an AI interview if it is disclosed up front and the benefits are explained<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; font-weight: bold; color: #1b2a4a;\">59%<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; color: #333333;\">The addressable opportunity \u2014 most candidates are willing, on clear conditions.<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8;\">Felt the benefits of the AI interview were explained to them<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; font-weight: bold; color: #1b2a4a;\">60%<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; color: #333333;\">The weakest AI-experience measure and the biggest lever recruiter\u2019s control.<\/td>\n<\/tr>\n<tr style=\"background-color: #edf1f7;\">\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8;\">Received a clear outcome \u2014 a thank-you and an explanation of why they were or weren\u2019t selected<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; font-weight: bold; color: #1b2a4a;\">43%<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; color: #333333;\">The lowest-scoring recruitment process measure in the entire survey: with the greatest impact on employer brand.<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8;\">Said the process positively changed their view of the employer<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; font-weight: bold; color: #1b2a4a;\">~50%<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; color: #333333;\">Versus ~24% negatively \u2014 experience moves brand in both directions.<\/td>\n<\/tr>\n<tr style=\"background-color: #edf1f7;\">\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8;\">Would recommend the employer to a friend or colleague<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; font-weight: bold; color: #1b2a4a;\">Net +20<\/td>\n<td style=\"padding: 12px 16px; border: 1px solid #d7dee8; color: #333333;\">Solidly positive but still trails intent to accept an offer (Net +36) \u2014 advocacy is the last gap to close.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-style: italic; color: #555555; font-size: 0.95em;\">Figures are directional and drawn from a candidate survey with a modest AI-interview subgroup; see Methodology. Percentages reflect candidates who agreed or strongly agreed unless noted. <\/p>\n<ol>\n<li aria-level=\"1\"><b><span data-contrast=\"none\"> Why this belongs on the executive agenda<\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Recruitment technology decisions are usually justified on efficiency: faster screening, more applicants assessed, and shorter time to hire. While the first two gains are real, shorter time to hire can only be realized if candidates complete the process and leave willing to accept, reapply, and advocate. The candidate experience is therefore not downstream of the AI investment \u2014 it is the mechanism through which that investment pays off or fails.  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The stakes are asymmetric. A candidate who has a good experience becomes a quiet ambassador. A candidate who has a bad one becomes a public detractor \u2014 and every abandoned application, rejected offer, or unanswered follow-up is a small, compounding withdrawal from the employer brand. In a competitive talent market, that brand is a balance-sheet asset.    <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<ol start=\"2\">\n<li aria-level=\"1\"><b><span data-contrast=\"none\"> What the data shows<\/span><\/b><\/li>\n<\/ol>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">2.1 The market is split, not skeptical<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The dominant pattern across nearly every question is polarization. Candidates do not cluster around \u201cunsure\u201d; they cluster at both ends \u2014 a large group strongly positive about AI in hiring, and a substantial minority strongly opposed. This split holds <\/span><b><span data-contrast=\"none\">consistently across age groups<\/span><\/b><span data-contrast=\"none\">, which tells us the divide is not generational and will not simply age out. It is driven by experience and information, both of which we shape.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">This matters because attitude predicts behavior. Candidates who are comfortable with AI are markedly more likely to say they would participate in an AI interview and to trust the fairness of the outcome \u2014 the two move together closely in the data. Sentiment is not decoration; it is a leading indicator of pipeline conversion.  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"><br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-5131\" src=\"https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-scaled.png\" alt=\"\" width=\"800\" height=\"416\" srcset=\"https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-scaled.png 2560w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-300x156.png 300w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-1024x532.png 1024w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-768x399.png 768w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-1536x798.png 1536w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-2048x1065.png 2048w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-1200x624.png 1200w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/candidate_perceptions_ai_recruitment-2-1980x1029.png 1980w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/span><b><span data-contrast=\"none\">2.2 The biggest gap is explaining \u201cwhat\u2019s in it for me\u201d<\/span><\/b><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Candidates increasingly know that AI is being used \u2014 around six in ten feel clearly informed \u2014 but they still do not know why it benefits <\/span><i><span data-contrast=\"none\">them<\/span><\/i><span data-contrast=\"none\">. <\/span><b><span data-contrast=\"none\">Fewer than half felt anyone explained the benefits<\/span><\/b><span data-contrast=\"none\">, making this the weakest measure of the AI experience. Absent that explanation, AI reads as impersonal or arbitrary, and a neutral tool becomes a negative signal. The data is emphatic about how much this matters: whether the benefits were explained is almost perfectly aligned with whether the candidate found the experience positive \u2014 the two move together more tightly than any other pair of measures in the survey.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">This is the most encouraging finding in the report, because it is entirely fixable with communication rather than technology. The benefits are genuine and worth stating plainly to every candidate: AI interviews are available around the clock and remove scheduling and travel friction; results and feedback come back faster; and a well-designed AI screen applies the <\/span><b><span data-contrast=\"none\">same questions and criteria to every applicant<\/span><\/b><span data-contrast=\"none\">, widening the funnel so that more qualified people are seen rather than fewer.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">2.3 When candidates turn negative, the cause is usually silence \u2014 not AI<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Candidate feedback via open-text responses are the most instructive part of the survey. The harshest feedback is rarely about artificial intelligence at all. It is about being ignored: no rejection, no follow-up to direct questions, contradictory automated emails advancing and rejecting the same person, and the feeling of interacting with a system that shows no acknowledgement of the candidate\u2019s time.  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p data-ccp-border-bottom=\"0px none  \" data-ccp-padding-bottom=\"0px\"><i><span data-contrast=\"none\">\u201cI received so many automated emails telling me I was both rejected and advancing.\u201d<\/span><\/i><span data-contrast=\"none\"> \u2014 Survey respondent<\/span><span data-ccp-props=\"{\"201341983\":0,\"335557856\":16513012,\"335559685\":260,\"335559737\":200,\"335559738\":60,\"335559739\":140,\"335559740\":264,\"335572083\":18,\"335572084\":14,\"335572085\":15429407,\"469789810\":\"single\"}\"> <\/span><\/p>\n<p data-ccp-border-top=\"0px none  \" data-ccp-padding-top=\"0px\"><i><span data-contrast=\"none\">\u201cI felt as if I am talking to the wall. No emotion, no empathy.\u201d<\/span><\/i><span data-contrast=\"none\"> \u2014 Survey respondent<\/span><span data-ccp-props=\"{\"201341983\":0,\"335557856\":16513012,\"335559685\":260,\"335559737\":200,\"335559738\":60,\"335559739\":140,\"335559740\":264,\"335572083\":18,\"335572084\":14,\"335572085\":15429407,\"469789810\":\"single\"}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The data quantifies the pattern. Candidates rate the humans they meet highly \u2014 about <\/span><b><span data-contrast=\"none\">three-quarters found interviewers friendly and respectful<\/span><\/b><span data-contrast=\"none\">, the top-scoring item in the survey. But the <\/span><b><span data-contrast=\"none\">lowest-scoring item of all is closing the loop<\/span><\/b><span data-contrast=\"none\">: only about half of candidates received a thank-you and an explanation of why they were or were not selected, and more than a third said they did not. That single failure is not cosmetic \u2014 timely communication is the <\/span><b><span data-contrast=\"none\">strongest driver in the entire dataset of whether a candidate will recommend the employer<\/span><\/b><span data-contrast=\"none\">, outweighing almost every other factor measured.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The lesson for leadership is precise: AI is not the reputational risk \u2014 <\/span><b><span data-contrast=\"none\">automation without human accountability is<\/span><\/b><span data-contrast=\"none\">. The same candidates who praised the process pointed not to the technology but to people. Named recruiters who prepared them, communicated clearly, and treated their time with respect produced the strongest positive impressions in the entire dataset.<\/span><\/p>\n<p><i><span data-contrast=\"none\">\u201cThe interview process was smooth and professional, which gave me a very positive impression of the company and the role.\u201d<\/span><\/i><span data-contrast=\"none\"> \u2014 Survey respondent<\/span><span data-ccp-props=\"{\"201341983\":0,\"335557856\":16513012,\"335559685\":260,\"335559737\":200,\"335559738\":60,\"335559739\":140,\"335559740\":264,\"335572083\":18,\"335572084\":14,\"335572085\":15429407,\"469789810\":\"single\"}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">2.4 Experience translates directly into employer brand<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The perception data makes the brand link explicit rather than theoretical. Among candidates who assessed the effect, roughly <\/span><b><span data-contrast=\"none\">half said the experience improved their view of the employer<\/span><\/b><span data-contrast=\"none\">, while about a quarter said it worsened it \u2014 the process moved brand perception in both directions, and did so for most people who engaged with it.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">The advocacy metrics locate the soft spot. Willingness to recommend the organization as an employer is <\/span><b><span data-contrast=\"none\">solidly positive<\/span><\/b><span data-contrast=\"none\">, but it still trails candidates\u2019 willingness to accept an offer. In other words, candidates are ready to take the job, yet not quite asready to become public advocates, and advocacy is precisely what a differentiated employer brand runs on. Positive interview experiences and willingness to recommend move together closely in the data, so the remaining gap is closable through the same levers described below.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"><br \/>\n<img decoding=\"async\" class=\"alignnone wp-image-5133 size-large\" src=\"https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-1024x848.png\" alt=\"\" width=\"580\" height=\"480\" srcset=\"https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-1024x848.png 1024w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-300x248.png 300w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-768x636.png 768w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-1536x1271.png 1536w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-2048x1695.png 2048w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-1200x993.png 1200w, https:\/\/robertsonandcompany.com\/wp-content\/uploads\/2026\/09\/figure2_employer_brand-1980x1639.png 1980w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/span><i><span data-contrast=\"none\">Figure 2. How the candidate experience shapes employer brand. Top: share of candidates whose view of the employer improved, was unchanged, or worsened. Bottom: net advocacy score (% highly likely minus % unlikely, 0\u201310 scale) for four candidate intentions.   <\/span><\/i><span data-ccp-props=\"{\"335551550\":2,\"335551620\":2,\"335559739\":180}\"> <\/span><\/p>\n<ol start=\"3\">\n<li aria-level=\"1\"><b><span data-contrast=\"none\"> What good looks like: four actions for HR and Talent Acquisition leaders<\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Drawing on this data and Robertson\u2019s operating experience with AI interviewing, four actions will help you deliver a positive experience that keeps top candidates engaged throughout the recruitment process.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">1 \u2014 Make transparency the default, in writing and up front<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Candidates should know AI is involved, which stage it touches, and how their data is evaluated <\/span><i><span data-contrast=\"none\">before<\/span><\/i><span data-contrast=\"none\"> they are invited to participate \u2014 communicated in writing and reinforced verbally by recruiters wherever possible. Disclosure is not a compliance nicety; it is what prevents the surprise that causes good candidates to disengage, and it earns you the right to explain how AI recruitment tools benefit them.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">2 \u2014 Sell the benefits, not just the fact<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">This is the simples, highest-return action recruiters and employers can implement. At every stage in the recruitment process, candidates should hear plainly what AI does <\/span><i><span data-contrast=\"none\">for them<\/span><\/i><span data-contrast=\"none\">: complete the interview on their own schedule, from anywhere, with no travel; get faster feedback; and be assessed on the same criteria as everyone else, with more applicants seen rather than fewer. Scripting these three benefits into recruiter communications and automated messages is a low-cost change that targets the largest gap observed in our research.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">3 \u2014 Keep a human visibly in the loop<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Closing the loop with candidates is the lowest-scoring item in the survey. Communication is the strongest single driver of whether a candidate will recommend an employer \u2014 so this is not a courtesy, it is the most impactful action an organization can take to improve their employer brand. Two guarantees address most of the damage: <\/span><b><span data-contrast=\"none\">every candidate receives a clear, timely outcome<\/span><\/b><span data-contrast=\"none\"> \u2014 including a real rejection with a reason \u2014 and every direct question from a candidate reaches a human who answers. AI should expand recruiter capacity for exactly this kind of human contact, not replace it. Several survey respondents also indicated accommodations should be made for disabilities; with an easy route to request adjustments to an AI interview where necessary to ensure equal access and fairness. <\/span> <span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p aria-level=\"2\"><b><span data-contrast=\"none\">4 \u2014 Design for warmth, and measure continuously<\/span><\/b><span data-ccp-props=\"{\"335559738\":220,\"335559739\":80}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">AI interface quality shapes perception. Clear instructions, practice questions, and a short demo of how the platform evaluates answers measurably reduce anxiety; the more the experience feels human, the better it lands. Candidate sentiment needsto be tracked as an ongoing leading recruitment metric \u2014 reviewed alongside other recruitment KPIs \u2014 so that friction points are caught and addressed early and the process keeps improving as expectations rise.  <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<ol start=\"5\">\n<li aria-level=\"1\"><b><span data-contrast=\"none\"> Methodology and limitations<\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Findings draw on Robertson &#038; Company\u2019s Job Appeal and Recruitment Experience surveys, fielded to all candidates in our database between October 2025 and September 11, 2026. The surveys capture both AI-specific questions and a broader set of recruitment-experience measures \u2014 communication timeliness, respect for the candidate\u2019s time, consistency of the role as described, fairness, and whether candidates received a clear outcome. Respondents (n=309) rated their experience and perceptions on standard agreement and likelihood scales and provided open-text feedback. One limitation should be noted. The subgroup of respondents who completed an AI interview in the survey is modest, so insights specific to that experience are directional rather than definitive.    <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<ol start=\"6\">\n<li aria-level=\"1\"><b><span data-contrast=\"none\"> Conclusion<\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">AI is transforming recruitment, but our data is unambiguous about where the risk and the return actually sit: not in the algorithm, but in the experience wrapped around it. Candidates are willing \u2014 most of them, on clear and reasonable conditions. They ask to be told the truth up front, to understand what AI does for them, and to be treated by a human being when it counts. Every candidate who abandons the process because AI was unexplained, or who leaves as a brand detractor because no one followed up, costs an organization in two ways: it reduces the talent pipeline and the employer brand. The interventions above are almost entirely communication and process discipline rather than technology spend \u2014 which makes candidate experience the <\/span><b><span data-contrast=\"none\">highest-return, lowest-cost improvement available<\/span><\/b><span data-contrast=\"none\"> to any organization already investing in AI recruitment.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n<p><span data-contrast=\"none\">Organizations that meet candidates\u2019 expectations with respect to the use of AI in the recruitment process will convert more talent, protect their brand, and realize the efficiency gains AI was adopted to deliver. Those that automate without accountability will spend the same money to erode the very asset they were trying to build. <\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":140,\"335559740\":276}\"> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why the candidate experience \u2014 not the algorithm \u2014 decides whether AI recruitment wins or loses you talent Based on Robertson &#038; Company candidate survey data \u00b7 October 2025 \u2013 September 11, 2026 Executive summary Artificial intelligence is now embedded in how candidates are screened, matched, and interviewed. The strategic question for HR and Talent [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[],"content_type":[38],"class_list":["post-5251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en-us","content_type-insight"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Candidate Verdict on AI in Hiring<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/robertsonandcompany.com\/fr-ca\/the-candidate-verdict-on-ai-in-hiring\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Candidate Verdict on AI in Hiring\" \/>\n<meta property=\"og:description\" content=\"Why the candidate experience \u2014 not the algorithm \u2014 decides whether AI recruitment wins or loses you talent Based on Robertson &#038; Company candidate survey data \u00b7 October 2025 \u2013 September 11, 2026 Executive summary Artificial intelligence is now embedded in how candidates are screened, matched, and interviewed. 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